We commit to providing our Customers with:
In exchange, RSL expects the following from all Taxpayers:
- Efficient, effective and timely professional advice and service.
- Courteous treatment, rendered in the spirit of mutual respect.
- Clear and concise information and educational materials, so that clients are aware of and understand their legal obligations.
- Fair and impartial treatment, delivered to all without preference or favour.
- Confidentiality and integrity in ensuring that client information is used only for the purposes allowed by Law.
In exchange, RSL expects the following from all Taxpayers:
- Full compliance with all legal tax obligations.
- Honesty and integrity in providing accurate and complete information.
- Timely filing of returns and payment of all taxes due.
- Request an explanation of any tax decision.
- Object to and appeal any tax decision.
- Request that we advise you of the procedures to be followed in lodging an objection or appeal.
- Insist on knowing the name and identification number of the person serving you.