We commit to providing our Customers with:

• Efficient, effective and timely professional advice and service.
• Courteous treatment, rendered in the spirit of mutual respect.
• Clear and concise information and educational materials, so that clients are aware of and understand their legal obligations.
• Fair and impartial treatment, delivered to all without preference or favour.
• Confidentiality and integrity in ensuring that client information is used only for the purposes allowed by Law.

In exchange, RSL expects the following from all Taxpayers:

• Full compliance with all legal tax obligations.
• Honesty and integrity in providing accurate and complete information.
• Timely filing of returns and payment of all taxes due.

In the interests of transparency and good governance, you have the right to:

• Request an explanation of any tax decision.
• Object to and appeal any tax decision.
• Request that we advise you of the procedures to be followed in lodging an objection or appeal.
• Insist on knowing the name and identification number of the person serving you.